With all the noise in marketing and advertising today, it is a common occurrence for providers to claim they are the ‘best,’ in the field. The best providers in any space cannot be the best option for everyone, and the world of IT management is no different. Each business has their own unique set of preferences and needs. History has shown repeatedly that alignment with the right provider will provide better results than simply choosing the best performer in any isolated metric.
An important thing to ask when selecting a Managed IT service provider is: What makes you different? By understanding the differences between options in the marketplace, you can make an informed decision on which partner is best positioned to propel your business forward.
What Makes Zantek Different?
Zantek Information Technology has been servicing the IT needs of small and mid-size businesses in Winnipeg and beyond for over 25 years. Over this time, we’ve been able to understand and home in on the unique value we provide.
1. A Commitment to Understanding Our Clients
Technology has undoubtedly transformed the way businesses interact with one another and the world around us. Although technology seems to change weekly, our commitment to developing and maintaining strong relationships has not. From our first on-site meeting, we make it non-negotiable to get to know you, understand what’s important to you, and ensure that we deliver a service that is personalized. We don’t simply slap a cookie-cutter IT management agreement in place and then fade away until it’s time to renew. Our staff are trained to communicate with you in a way that matches your technical knowledge. We avoid using tech-jargon and understand that clear, concise, and timely communication is essential to a strong partnership.
2. Industry Specialization – Manufacturing
A jack of all trades is a master of none. Although Zantek has experience working with a wide variety of different clients and verticals over the years, we’ve come to recognize manufacturing companies as our sweet spot. By lasering in our focus and understanding of industry specific considerations, we can provide solutions and insights that give manufacturing companies a competitive edge in technology. Our team is highly attuned to issues that manufacturing firms face and can easily uncover areas for growth that vastly improve efficiency.
3. A Local Presence
The Managed IT services provider space has undergone a large shift over the last few years. Many ‘local,’ companies have been purchased by large conglomerates, which have shifted their service experience dramatically. It’s hard to get a personalized service when the support or head office is not located in the same area as your business.
As a long-term, local provider in the IT industry – Zantek has stayed consistent in providing a high-level service with a personal touch. Many of our key team members have been with us for over 20 years. Not only do we provide a locally available partnership, but we provide a consistent and reliable service. Day after day, week after week. If your business is dealing with any issues, our team is there in a timely manner, and with a familiar face. We are proud of the service we provide and skills we possess and enjoy making a difference for businesses in the local community and beyond.
4. High client satisfaction
We understand that it is better to work with a few clients that are a strong fit than with many that are not properly aligned. From the beginning of our engagement process, we assess the feasibility of the partnership and are not shy to share when it’s not a good fit. Zantek has built all our relationships on trust – without it, there is no benefit to be had for either party.
The foundation of trust we’ve created has built a reputation for high client satisfaction and retention. By choosing to work with businesses that are the right fit, we can provide a higher level of service for everyone. Our clients get to know us, and we get to know them. Many of our clients have been working with us for over 15 years. The clients we work with understand and appreciate the value we bring. For that reason, they choose to stay with us over the long run. We feel that’s what business is all about – building long-term, mutually beneficial relationships.
5. Strategic and Proactive Approach
We believe the break-fix IT servicing model has been plaguing the industry for far too long. This approach involves waiting for problems to arise before acting. The problem with this strategy is that it puts your business on its heels. The break-fix model is popular as a means of saving money, when in the long run it does the exact opposite. Unexpected downtime and cybersecurity breaches are much more commonplace with the break-fix IT model due to lack of proactivity and due diligence. A single problem with this strategy can result in significantly larger overall costs and consequences. Zantek’s approach is different, our goal is always to put our clients in the best position to succeed.
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Zantek builds a Managed IT services package built around your needs. Within our service agreements, we work in the background to ensure systems are being maintained, updated, and tested proactively. The goal is to make technology and IT management as easy as possible for you, so the business can function optimally and move forward on revenue-driving activities.
As a strategic partner, we make a point to meet with you regularly. These meetings present an opportunity to ensure that we are aligned, keeping you secure, and advancing your unique goals. We forecast hardware replacements, recommend cybersecurity enhancements when needed, and highlight areas for improvement. Our clients gain the benefit of deep IT expertise for a fraction of the cost of hiring internal resources.
If your organization is looking for IT support done differently, contact us below:
